We understand that unanticipated events happen occasionally in everyone’s life. In our desire to be effective and fair to all clients, the following policies are honored:
24 hour advance notice is required when canceling an appointment. This allows the opportunity for someone else to schedule an appointment. If you are unable to give us 24 hours advance notice you may be charged 50% of the price of the service you booked.
Anyone who either forgets or consciously chooses to forgo their appointment for whatever reason,and does not call to reschedule will be considered a “no-show.” They will be charged for their “missed” appointment. You will always be given a reminder the day before your scheduled appointment
If you arrive late, your session may be shortened in order to accommodate others whose appointments follow yours. Depending upon how late you arrive, your therapist will then determine if there is enough time remaining to start a treatment. Regardless of the length of the treatment actually given, you will be responsible for the “full” session. Out of respect and consideration to your therapist and other customers, please plan accordingly and be on time.
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